NHAI Debars Bijwasan User fee collection agency for one month following misbehaviour with road userTaking strict action against the User Fee Collection Agency, National Highways Authority of India (NHAI) has debarred M/s Riddhi Siddhi Associates from participating in any ongoing or future tenders issued by NHAI for a period of one month and imposed a penalty of Rs.15 lakhs on agency, following misbehaviour by its personnel with road users at Bijwasan Fee Plaza on NH-248BB on 05th November 2026.
Ministry of Road Transport & Highways in a statement said that considering the gravity of the incidence, NHAI has also issued a Show Cause Notice proposing debarment of the Agency and Owners/ Directors, for a period of one year from participation in future tenders of NHAI. The agency has also been directed to hand over the fee plaza to the new agency on 14.11.2026.
As per the Contract Agreement, the User Fee Collection Agency is responsible for ensuring proper conduct, discipline and behaviour of its personnel deployed at the fee plaza. The incident reflects a gross failure on the part of the agency to ensure discipline, proper supervision and adherence to contractual obligations.
NHAI reiterates its commitment to ensuring safe, secure commuting experience for all National Highway users and maintains a zero-tolerance approach towards any form of misconduct or indiscipline at toll plazas, Ministry of Road Transport & Highways said.
