New Delhi, Dec 7: Days after India’s skies were thrown into turmoil, the turbulence is finally giving way to calm.
The government said operations are swiftly returning to normal after IndiGo’s meltdown, with fare caps, refunds, and baggage fixes enforced to protect passengers and steady the aviation system.
Current Operational Status
In a statement issued here, the Ministry of Civil Aviation (MoCA) said it has taken rapid and decisive steps to address the disruption caused by the recent IndiGo operational crisis and to ensure that passengers do not face continued inconvenience.
“Air travel operations across the country are stabilising at a fast pace. All other domestic airlines are operating smoothly and at full capacity, while IndiGo’s performance has shown steady improvement today, with flight schedules moving back towards normal levels,” the statement said.
It said that IndiGo’s flight operations have increased from 706 on December 5, 2025, to 1565 on December 6, 2025, and are likely to reach up to 1650 by Sunday night.
Airfare Regulation to Prevent Overcharging
The statement said that in light of recent cancellations leading to a shift in demand and a temporary surge in airfares, the Ministry intervened and introduced a cap on airfares with immediate effect.
It said that this measure ensures fairness and affordability for travellers.
“Since the implementation of this order, fare levels across affected routes have moderated to acceptable limits. All airlines have been instructed to comply strictly with the revised fare structure,” the statement said.
Passenger Refunds and Rescheduling Support
It said that to ensure financial protection for passengers, the Ministry issued strict directives to IndiGo requiring that all refunds for cancelled or severely delayed flights be completed by 8 pm on Sunday.
The statement said that IndiGo has so far processed refunds totalling Rs 610 crore.
It said that no additional fees are permitted for rescheduling travel impacted by cancellations. The statement said that dedicated support cells had been created to proactively assist passengers so that refund and rebooking issues are resolved without delay or inconvenience.
Baggage Reconciliation and Delivery
It said that the ministry has also instructed IndiGo to trace and deliver all baggage separated from passengers due to disruptions within 48 hours.
“Continuous communication is mandated throughout the process. With this push, IndiGo has successfully delivered 3000 pieces of baggage to passengers across India as of Saturday,” the statement said.
Airport Operations and On-Ground Facilitation
It said that Airport Directors from Delhi, Mumbai, Bengaluru, Chennai, Hyderabad, Ahmedabad, and Goa had confirmed normal conditions across terminals on Sunday.
The statement said that passenger movement remains smooth with no crowding at check-in, security, or boarding points.
It said that on-ground support has been strengthened through enhanced monitoring and timely deployment of assistance by airport operators and CISF.
Real-Time Monitoring and Control Measures
The statement said that the MoCA’s 24×7 control room continues to function as an integrated coordination hub, overseeing flight operations, airport conditions, and passenger support requirements.
It said that passenger calls are being promptly attended to, with necessary assistance as required.
“Our teams remain deployed on the ground to supervise operational planning, crew rostering, and passenger handling standards, ensuring full compliance,” the statement said.
Reassurance to Passengers
It said that the Ministry of Civil Aviation wishes to reassure the travelling public that passenger safety, convenience, and dignity remain the highest priority of the Government of India.
“The aviation network is moving swiftly toward full normalcy, and all corrective measures will remain in place until operations stabilise entirely,” the statement said. “The ministry will continue vigilant monitoring to ensure full protection of passenger rights and interests, and further updates will be shared as required.”